FAQ

We offer global shipping. At checkout, you can select your country. If your country isn’t listed, we are currently not shipping there.

We ship with trusted carriers to ensure your order reaches you safely and on time:

Yurtici Kargo

Aras Kargo

MNG Kargo

Not at the moment. We only ship to residential addresses to keep deliveries smooth and secure.

For orders outside the EU, your local customs might charge extra fees. These costs are handled by your country’s Revenue & Customs and are not included in your order total. Generally, customs fees do not apply, but if they do, they are the responsibility of the customer.

Orders are shipped within 1–3 business days. Once shipped, you will receive a tracking email directly from the carrier.

It depends on your location and your local courier’s policy. If deemed safe, the courier may leave the package even if no one is present to sign.

We always recommend being available on delivery day. You will receive a tracking link with the estimated delivery date.

Orders usually ship within 1–3 business days after being placed. During high-demand periods, slight delays may occur.

Once shipped, delivery generally takes 5–7business days depending on your location.

First, check with the courier using your tracking number. If further assistance is needed, contact us via email with details, and we’ll handle the rest.

Couriers may leave shipments at the delivery address if deemed safe, even if no one is present. It’s your responsibility to be available at the delivery address.

If you cannot locate your package, contact the courier first. If you still need assistance, reach out via email and provide details of your communication with the courier so we can properly assist you.